Returns and Refunds

Returns will only be accepted if a product is deemed to be damaged in transit, defective or if the product is other than as described. If the product has been damaged intransit, it is the purchasers responsibility to note on any consignment docket if there is evidence of any items delivered that has damage to packaging, specifying where the damage is evident. Where packaging is damaged, The Oil Change are to be immediately notified and supporting photos provided via email to

We are unable to provide a refund/return on products/items that have been installed by the purchaser or their agents.

We are able to accept returns in extenuating circumstances only, subject to a 15% restocking fee plus any additional costs for return freight and or repackaging.

All accepted returns will be at the cost of the purchaser ie. freight and insurance, and must be returned in the original undamaged, unmarked packaging.

Exchanges may be provided in the event of an incorrect product being purchased, the cost of freight for the incorrectly purchased product and the exchanged product is at the purchasers expense and a restocking fee of 15% will be applied.

Replacement or Refunds Policy is in line with ACCC guidelines.  The Oil Change and its associated businesses and companies will not be liable for any installation or removal costs of any products sold.